FAQ

Ordering

How can I place an order for your products?

You can order via our secure website or give us a call at 619-270-9541 to place your order over the phone. Don’t see a product on our website that you need?  Please contact us.  We may be able to get it for you.

What payment methods do you accept?

Visa, Mastercard, Discover, American Express. We also accept Paypal.  If using Paypal, your product will ship out within one business day of your payment clearing***.

 

Shipping

When will my order ship?

We do our best to ship out your product next business day.  The exception to this is the custom color gel coats.  They ship within 4 business days. Once your order has been shipped, you will receive tracking information via email.

In the unlikely event a product you ordered happens to be on backorder, we will contact you right away.  We may have an alternative if you need the product right away.

What shipping carriers do you use? 

We ship smaller orders via UPS Ground.  Larger orders are shipped via a freight carrier. 

How are shipping costs figured?

We offer free shipping within the continental US for any orders over $100. For orders under $100, shipping costs are figured on weight and size.  You can email us at sales@fiberglasswarehouse.com if you are outside of the continental US.  We can get you a shipping quote.

How long will it take to receive my order?

Shipping takes approximately 1-6 business days from shipment.  We typically get your order out next business day***. Orders ship out of our warehouses in California, Florida and Washington.

If you need faster delivery, please contact one of our customer service representatives and we will try to accommodate your requests. Three day, two-day and next day air services are available at additional costs. Hazardous products cannot be shipped via air.

 

Returns

Do you accept returns?

We accept Fiberglass Warehouse returns within 30 days of receipt. Cut material cannot be returned. You must contact a sales representative at sales@fiberglasswarehouse.com for an RMA number. You will be responsible for the return shipping costs and a 10% re-stocking fee.  Please package well in the original box.

When will receive my refund?

A refund will be processed within 5 days of receiving the un-damaged product.  Once the return is processed, it will take approximately 5-7 business days to show up in your account.

 

Other Info

What are your hours of operation?

We are open Mon-Fri, 9am-5:00pm PST.  We are closed on the following holidays- New Year’s Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve and Christmas Day.

What do I do if I need a Certificate of Compliance?

Please contact us at 619-270-9541 when you place the order so we can send a Certificate of Compliance (COC) with your shipment. 

How do I get a Material Safety Data Sheet?

There should be a link for a material safety data sheet on each product page.  If you do not see a link, you can contact us at sales@fiberglasswarehouse.com and we will email one to you.

Do you only sell your resins in kits?

To make shopping easier, we have recently added resin kits. We also sell most of the resins and hardeners separately if you prefer to buy them that way.

You sell your fabrics in certain roll lengths.  What if I need a different amount than what is available?

If you need a different amount of fabric than what is available in the drop down, give us a call.  We may be able to get you the fabric in different quantities.

***Custom gel coats take 3-4 business days to ship.  If you need it sooner, you can contact us.  For a fee, we can expedite the production of your custom color.